Government advice service Consumer Direct South West is today releasing a detailed breakdown of the top complaints received from consumers across the region. Click here to view the list...
In the last year to the end of March 2008, Consumer Direct South West received nearly 120,000 calls from people seeking information about their consumer rights and advice on how to resolve disputes with shops and traders. {audio}radio/buggersmuddle_robberman.mp3{/audio}
During the year, the highest number of recorded calls concerned telecommunications, followed by second hand cars and home maintenance.
Every complaint to Consumer Direct is logged using over 450 different product and service codes. This information is then used by Trading Standards Services and other enforcement bodies to help them identify which areas and which companies are causing the most consumer concern.
Clive Kenyon, Manager for Consumer Direct South West said: 'The 120,000 calls we took over the last year is really just the tip of the iceberg. There are many more complaints that we don't hear about, but if people find out where they stand, they have a much better chance of resolving their problem.' {audio}radio/picking_and_stompin.mp3{/audio}
A recent OFT report found that UK consumers had 26.5 million consumer problems last year, and lost out financially to the tune of £6.6 billion.
Further information and advice is available by calling Consumer Direct South West on 08454 04 05 06 or by visiting the website at www.consumerdirect.gov.uk Have you been scammed / blagged / ripped off / phished then tell Consumer Direct and Register/Login and let us know by leaving a comment below.
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